Privacy Policy

Privacy Policy – Wonderballs

Welcome to Wonderballs' website privacy policy, which explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services. As a provider of premium men’s underwear, we value your trust and are committed to transparency in our data practices. By accessing or using our website, you agree to the terms outlined in this privacy policy. Please read this document carefully to understand how we manage your personal information. If you have any questions or concerns, feel free to contact us.

Information We Collect

When you visit our website, browse our collection, or make a purchase, we collect certain types of information to enhance your shopping experience and process your orders efficiently. This includes personal information such as:

  • Name

  • Email address

  • Shipping address

  • Payment details

We may also collect browsing data, such as:

  • Pages visited

  • Products viewed

  • Items added to your cart

  • Browser type

  • Device details

  • IP address

  • Referring websites

This technical data generally does not include your name, address, or other identifying information unless you choose to provide it.

Payment Processing

We do not store or have access to your financial details. Payments are securely processed by third-party providers such as Shopify. You can view Shopify’s privacy policy here: https://www.shopify.com/legal/privacy

How We Use Your Information

We use the information collected to:

  • Process and fulfill orders

  • Communicate order updates and confirmations

  • Respond to inquiries and provide customer support

  • Offer personalized product recommendations

  • Notify you about new products, offers, and promotions (if you opt-in)

  • Improve website functionality and user experience

  • Analyze website usage and marketing effectiveness

We may share your information with trusted service providers (like Shopify and Google Analytics) solely for operational purposes. These providers help us run our website, analyze data, and provide targeted communications. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also use partners like Klayiyo (for SMS) and Okendo (for reviews) to communicate with you, using information such as email or browsing behavior.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us:

  • Maintain shopping cart contents

  • Remember your login credentials

  • Store preferences (e.g., language, currency)

  • Analyze site usage patterns

Third-party providers may place cookies/pixels to collect anonymous browsing data, which may be used to serve interest-based ads on our site and across the web. Some of these technologies may associate browsing data with email addresses for marketing purposes.

To manage cookies or opt out of interest-based advertising, upon entering site choose to disable cookies in pop up at bottom of screen.

You can also control cookie settings through your browser. Note that disabling cookies may impact site functionality.

Targeted Advertising

We may use your data to deliver personalized ads across our website and third-party platforms. You may opt out of targeted advertising by:

  • Using ad network opt-out tools

  • Changing your browser cookie settings

Note: opting out doesn’t remove ads entirely—it limits personalization.

Subpoena Policy

We comply with valid legal requests for user data (e.g., subpoenas, court orders). Unless legally prohibited, we will notify users before disclosing information.

Information Security

We take security seriously and employ industry-standard encryption and safeguards. Payment transactions are secured via SSL technology. However, no method of online transmission is 100% secure. You use our services at your own risk.

Links to Other Websites

Our site may contain links to external websites. These third-party sites have their own privacy policies, and we are not responsible for their practices. Please review their terms before interacting.

Not Intended for Minors

Our website is not intended for use by individuals under 18. We do not knowingly collect data from minors. Parents are encouraged to monitor their children’s online activities.

Compliance with State Privacy Laws

We comply with applicable privacy regulations, including:

California Consumer Privacy Act (CCPA)

California residents have the right to:

  • Know what personal information is collected

  • Request deletion of personal information

  • Opt out of data selling (we do not sell personal data)

  • Not be discriminated against for exercising their privacy rights

To submit a CCPA request, contact us at: support@wonderballs.com

Other States

We monitor and comply with additional U.S. state privacy laws relating to data protection, breach notification, and consumer rights.

Messaging Terms and Privacy

By using our site, you agree to our messaging terms and privacy policy for SMS communications:

Changes to This Policy

We may update this privacy policy at any time. Changes are effective upon posting. Continued use of our site signifies acceptance of the updated terms. We recommend reviewing this policy periodically.

If you have any questions, please contact us at:
support@wonderballs.com